Banking industry was once simple and reliable business that took deposits from investors at a lower rate of interest and loaned it out to borrowers at a higher rate.
But, in time, deregulation and technology led to a revolution in the banking Industry. Banks have become global industrial powerhouse that have created ever more complex products that use risk and securitization in models that only PhD students can understand. Through technology development banking services have become available 24 hours a day, 365 day a year, through ATM's, on line banking and in electronically enabled exchanges where everything can be traded.
Today this sector is facing a lot of challenges. Banks have to manage increasing risk, to achieve operational results and to meet stakeholders’ expectations. To succeed in this new environment, financial institutions need to answer some complex questions:
- How is the structure of the financial services industry evolving?
- What new business models are emerging?
- How is this crisis changing customer behavior in terms of product preferences, risk tolerance, and the perception of financial institutions?
- How do we better understand and manage risks in our businesses?
Key areas of insights:
- cost management,
- operational effectiveness,
- sales performance and channel management,
- training & coaching,
- distribution and marketing.